Of course! We hate to hear you didn't love your Hazel Waver but great news is we offer a 15 day money-back guarantee. The product must be in new and unused condition otherwise we cannot provide a refund. The customer is responsible for the cost of postage for returns or exchanges. 

If your item is damaged or not working properly we will cover all postage and costs to return & replace the tool. Please email info@hazelwaves.com if this is the case.

To return your item, please package it in its original packaging or packaging you purchase and ship the item to:

PIETRA FULFILLMENT
ATTN: HAZEL WAVES
850 3rd Ave. Suite 411
Brooklyn, NY 11232

For any questions related to returns please email info@hazelwaves.com

We currently ship to the United States, Canada, and Japan with a US power plug (Type A).

We also ship to Austria, Belgium, Denmark, Germany, Ireland, Italy, Netherlands, Spain, Sweden, United Kingdom with an EU adapter included free of charge (Type C). 

Once your order is placed, processing can take 1 to 2 business days depending on the day you placed your order. If your order is place on a week day processing times are usually 1 business day. If you place your order on the weekend, processing can take up to 2 business days. Once you order is shipping you’ll receive a shipment notification email with tracking information.

- USA & CANADA:
- Europe:

Currently our shipping costs $9.99 for domestic shipping in the US. European orders cost $25.00 for shipping and handling. 

To find your tracking number, please login to your customer account at www.hazelwaves.com/account and click on order history to open your order and view tracking. If you do not have an account you can search your emails for our tracking email. If you can't find an email with tracking then that means your order is still processing. Please check back in 24 hours or email us at info@hazelwaves.com for an update.

If you haven't received tracking information that likely means your order is still processing. You can check this by logging into your customer account at www.hazelwaves.com/account. If you don't have an account setup, we will email you a tracking number once your order is finished processing. If you have any additional questions please email info@hazelwaves.com

To become one of our Hazel Babe Ambassadors simply email us at info@hazelwaves.com with information about yourself and how we can contact you and someone from our team will reply to you shortly. 

Our Hazel Waver works flawlessly on all hair thicknesses however we suggest if you have naturally curly hair to blow-dry your hair straight before waving. We recommend to always use a heat-protectant spray to protect your hair when using any heated tool.

Currently we use a USA power plug (Type A) for US and Canada order and a European power plug adapter (Type C) for all European orders.

Using your waver is extremely easy! You can watch a quick tutorial by clicking here.

Don’t worry… our Hazel Waver is 100% safe for your hair. Our tourmaline ceramic glaze technology produces 10x more negative ions to protect your hair by evenly distributing heat and locking in moisture. For extra protection, we always recommend prepping hair with a heat protectant spray.

Our waver out shines others because of our unique and extra large 32mm barrels and lightweight easy-to-use design. Other competitors feature bulky and heavy wavers that make it hard to maneuver and create that effortless wave we pride ourselves on. Click here and try for yourself... we promise you won’t be disappointed! 

We currently accept Visa, Discover, American Express, Mastercard, JCB, Diners Club, Elo, Google Pay, Apple Pay, Facebook Pay, Shop Pay, AfterPay and PayPal.